If you own an Audi in Charleston, you know that quality service may be hard to find. Audi’s are high-end pieces of precision machinery, so it is important to find a repair shop that understands the intricacies of your vehicle. But more than just technical expertise, it is important to choose a shop that cares about your car and your experience as a customer. At Ottohaus of Charleston, we believe that care is the most important aspect of Audi repair in Charleston, and we strive to provide our customers with the highest quality service and care.
Here are some of the reasons you should choose Ottohaus for Audi repair in Charleston.
We Care | Audi Repair in Charleston
At Ottohaus, we believe that care is the foundation of our craftsmanship. Ottohaus owner Leo Colwill said, “I think the main word to describe Ottohaus of Charleston is “care.” We want people throughout the Low Country to know the amount of care we put into not only their repairs but also making sure their quote is competitive and fair, making sure the waiting room is clean, and that every part of their experience is pleasant and satisfactory.”
Leo started Ottohaus with a compelling vision to surpass common dealership repair experiences. After a long career working in auto dealerships, he knows what they lack and how Ottohaus demonstrates care in every aspect of our business, from repairs to customer service. We know it is easy to say these things, so we let our customers be the judge. Come by for superior Audi repair in Charleston and see for yourself.
Ottohaus Is NOT Your Average Cold Auto Dealership Repair Shop
Own a vehicle for any length of time, and you will experience the typical large dealership treatment. Assembly-line scheduling, impersonal treatment, unconscionable delays, limited warranty service, and high prices. We won’t even talk about the acidic coffee or stale snacks in outdated machines to entertain you while you wait.
Ottohaus of Charleston is not a large franchise automotive dealership that treats our customers like numbers. Instead, we treat our customers like family. We take the time to get to know our customers and their vehicles and always go the extra mile to ensure their satisfaction.
Competitive Pricing | Audi Repair in Charleston
Your local franchise Audi dealership likely marks up parts and services in order to pad their overhead and increase revenue. One source claims that industry experts recommend a markup of 100% or more. That means your repair costs have already doubled before you walk inside — before any labor or miscellaneous costs are added! Plus, dealerships focus mainly on warranty work, so customer-pay projects typically take a back seat in priority for space, time, and work.
While we put a lot of care into our work at Ottohaus, we also understand that cost is a significant factor in any repair decision. That’s why we offer competitive pricing and transparent quotes so that our customers can make informed decisions about their repairs. Our service rates are considerably lower than dealerships, and we can even use aftermarket parts on request to save you more money.
Niche Experience with German Automobiles
Many auto dealerships sell a variety of brands to raise their bottom line. Their repair technicians are expected to be familiar with a broad range of vehicles, limiting their level of specialization. No one person can intimately know several brands of vehicles with differing philosophies and build processes. If you encounter anything beyond a surface-level problem with your Audi, you’re in for a long, exasperating experience while they try to figure it out.
At Ottohaus, we specialize in German automobiles, including Audi, Volkswagen, and BMW. When you come to us for Audi repair in Charleston, your technician is highly trained and experienced in working on these vehicles. We have the specialized tools and equipment needed to diagnose and repair any issue. Since we only work on a narrow niche of German vehicles, we have likely seen your problem many times before and know the fastest and most affordable solution.
Sharing Insights Into Your Vehicle
Have you ever asked a dealership technician a specific question about your Audi only to receive a blank stare or stammered, ambiguous reply? Should you trust them to repair your valuable Audi? We believe that our customers should be informed about their vehicles, so we make it a point to share our insights and knowledge with them. We take the time to explain the issues with their vehicles and the repairs needed, and we offer advice on how to maintain their vehicles to prevent future issues.
Get ready for a new experience with Audi repair in Charleston at Ottohaus. We offer a level of care and expertise that is unmatched in the area, and we always put our customers first. Contact us today to schedule your next Audi repair appointment!