After experiencing first hand what the automotive repair industry had to offer customers, or rather what it failed to offer customers, we found something missing in almost every facet. The human. At what point did the customer service industry lose sight of its sole purpose?…We are not in the car business. We are in the people business.
From the moment a client drops off their vehicle, to the moment they pick it up, we realize that, not only their car, but their entire experience is in our care. Considering ourselves ambassadors of our profession, one that time seems to have forgotten, and one that often seems to be the most under appreciated and misunderstood, we take our responsibility to heart.